Discovering the Soul of Service by Leonard L. Berry – FB2 download

องค์การบริหารส่วนตำบลด่าน ฟอรั่ม ทั่่วไป Discovering the Soul of Service by Leonard L. Berry – FB2 download

  • This topic is empty.
กำลังดู 1 ข้อความ - 1 ผ่านทาง 1 (ของทั้งหมด 1)
  • ผู้เขียน
    ข้อความ
  • #6673 Reply
    Betzua Zaffer

    Discovering the Soul of Service
    The Nine Drivers of Sustainable Business Success

    by Leonard L. Berry

    🔥 Discovering the Soul of Service – Read More 🔥

    • ISBN: 9780684845111 (0684845113)
    • Language: english
    • Author: Leonard L. Berry
    • Format: hardcover, 288 pages
    • Release date: February 12, 1999
    • Publisher: Free Press
    • Genres: business, management, leadership, buisness, reference

    About The Book

    This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.

    In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.

    From Berry’s exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies — Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop’s Super Markets — values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company.

    Berry’s comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

    MOBI ebook Discovering the Soul of Service by Leonard L. Berry download. PDF Discovering the Soul of Service on iPad on Booktopia. FictionBook book Discovering the Soul of Service read for PC on Amazon. Paperback book Discovering the Soul of Service Leonard L. Berry buy. MP3 ebook Discovering the Soul of Service iPhone on Powells.

กำลังดู 1 ข้อความ - 1 ผ่านทาง 1 (ของทั้งหมด 1)
ตอบกลับไปยัง: Discovering the Soul of Service by Leonard L. Berry – FB2 download
ข้อมูลของคุณ: